Laptop Nation Refund & Shipping Policy

At Laptop Nation, we are committed to providing exceptional service and ensuring that every purchase meets or exceeds your expectations. To support a transparent and seamless shopping experience, this document outlines our Refund and Shipping Policy. Please review this policy carefully, and if you have any questions, our Customer Support team is here to assist.

1. General Return Policy

We offer a standard 30-day exchange window from the date of delivery. If more than 30 days have passed, we may not be able to offer a refund or exchange, except under specific circumstances requiring special consideration. We highly recommend inspecting your items upon delivery to verify they meet your needs and expectations. If you believe your situation requires an exception, please contact us.

2. Eligibility Requirements for Returns

To qualify for a return or refund, the returned item must meet the following conditions:

2.1 Condition of the Item

Items must be returned in the condition in which they were received, meaning unused, undamaged, and unaltered.
All original accessories, manuals, parts, and components must be included. Missing parts may reduce the refund amount or affect eligibility.

2.2 Original Packaging

Items should be returned in their original packaging to ensure protection during transit.
If packaging is damaged or missing, a restocking fee of up to 15% may apply.

2.3 Proof of Purchase

A valid proof of purchase is required, such as a purchase receipt, invoice number, or order confirmation email.

3. How to Initiate a Return

To initiate a return, please follow these steps:

3.1 Contact Our Support Team

Contact our Customer Support team within 30 days of receiving your item.
Email us at support@laptopnationshop.com or call 9082513390.
Provide your order number, item name, and reason for return. If approved, we will issue a Return Merchandise Authorization (RMA) number.

3.2 Package Your Return

Securely package the item to prevent damage.
Attach the RMA number visibly on the package.

3.3 Shipping the Return

The customer is responsible for return shipping costs, except for defective items or order errors.
We recommend trackable shipping to avoid lost packages.

4. Refund Process

Once we receive your return, we will inspect it and notify you via email regarding refund approval.

4.1 Processing Time

Refunds will be creadited to original bank account within 7–10 business days after receiving the returned item.
Your bank may require additional processing time.

4.2 Deductions and Fees

Shipping fees are non-refundable, except in cases of product defects or order errors.
A restocking fee of up to 15% may apply for used or incomplete returns.
Refunds for discounted items will be based on the purchase price, not the original list price.

5. Exchanges

5.1 Exchange for the Same Item

If your item arrived damaged or defective, you may exchange it for the same model within 7 days. We cover return shipping costs for defective products.

5.2 Exchange for a Different Item

To exchange for a different product, initiate a return for a refund and place a new order.

6. Damaged or Defective Products

6.1 Reporting the Issue

Notify Customer Support within 7 days of receiving a damaged item.
Provide photos of the issue for faster processing.

6.2 Replacement Process

We will issue a prepaid return label with in 7 days.
Once received, a replacement will be shipped with in 15 days at no additional cost.

7. Exceptions and Special Cases

Certain returns may not be eligible for refunds:

Products showing excessive use or missing critical components.
Returns sent without approval or an RMA number.

If your situation requires an exception, please contact us.

8. Refunds for International Orders

For international customers, additional terms apply:

8.1 Shipping and Customs Fees

Return shipping is the customer’s responsibility, except for defective items.
Import duties and taxes are non-refundable.

8.2 Exchange for International Orders

For international exchanges, return the item and place a new order.

9. Order Cancellations

Orders may be canceled for a full refund if they have not yet shipped.
If your item is on backorder, you may wait or request a refund.

10. Shipping Policy

10.1 Shipping Options and Fees

We offer various shipping options at checkout.
Free shipping may be available for select products or during promotions.

10.2 Shipping Times

Domestic orders typically arrive within 3–7 business days.
International delivery times vary and depend on customs processing.

10.3 Delays and Tracking

Shipping delays due to carriers, weather, or customs are beyond our control.
You will receive a tracking number to monitor your package.

11. Contact Information

For questions or assistance, contact us:

📧 Email: support@laptopnationshop.com
📞 Phone: 9082513390
⏰ Business Hours: Monday–Saturday, 9:00 AM – 10:00 PM (Local Time)

Thank you for shopping at Laptop Nation! We appreciate your business and strive to provide the best customer experience possible.